Returns

8/1/2015

Return Merchandise Policy:


Permission for any return merchandise must be secured from a Emergency Preparedness Service representative.  For questions about returning merchandise, please use our “Contact Us” Form to submit a request.  Health Department regulations forbid us from accepting returns on all food, water and sanitary items.  The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. 

No packages will be accepted without a Return Authorization Number written on the box.
After a return is authorized by the Emergency Preparedness Service representative:

Return the item to the address given to you by the Emergency Preparedness Service representative.

 

Write the Return Authorization Number on the box.

 

Keep your shipping records for proof of shipment in the event of loss of returned merchandise.  Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured.  We are not liable for return merchandise that does not reach our return department. 

 

We will notify you via email, phone, or mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return.  Please note that we can refund shipping costs only if the return is a result of our error.


Damaged 
Merchandise:


Damaged shipments from handling must be claimed with the freight carrier.  If any cartons are missing or damaged, be sure to note this on the packing list notifying the driver immediately.  

 

Refuse the delivery if any products are visibly damaged.  Notify us by contacting a Emergency Preparedness Service Representative by email at Sales @ Emprep.com (without spaces) or by phone at (888) 626-0889.  If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim.  We cannot be responsible for damage caused by the freight carrier.


Manufacturers Defects:


If a product appears to have a manufacturers defect, please contact a Emergency Preparedness Service Representative by email at Sales @ Emprep.com (without spaces) or by phone at (888-626-0889) for instructions.  Do not return items to us without first contacting us to receive instructions.  If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number.  No packages will be accepted without a Return Authorization Number written clearly on the box.  Typically, we issue a pickup ticket to the delivery service for all defect returns.